Help CenterWe recognize that this process may seem somewhat confusing and overwhelming. We have created the following guide taking you step by step through the ordering process. Also watch our Getting Started video.
1. Choosing Your Donor Match
The Fairfax Cryobank donor search and the Client Services Specialists are useful resources to assist you in making your important donor selection. Our interactive donor search which is updated daily allows you to search by several specific criteria that are most important to you. Each donor has several free items that can be viewed instantly. If you wish to purchase donor items, you will be prompted to set up an online account that only asks for your first name and email address. Free items include donor audio clips, medical profiles, summary profiles, staff impressions, and essays. Additional items include childhood photos, Lifetime (adult) photos, silhouettes, personality testing, audio interviews, and personal profiles. If you prefer, you can choose to have items mailed to you for an additional fee.
Consider purchasing one of the Donor Unlimited Access Packages to view information on all donors for one fee. You will be able to access all donor profiles, childhood photos, silhouettes, and audio interviews for 3 months. Order online or contact Client Services at 800-338-8407 to set up this helpful online service. We also offer Fairfax FaceMatch® as part of the donor search online, staff-assisted photo matching, and donor consultation services. Meet our newest donors here. Our client services team can answer any inquiries you might have, provide donor availability, and direct you through the process. Due to the high demand for certain donors, we recommend having several donors selected (at least three) in case your preferred donor sells out. You also can select a donor well in advance of your procedure and purchase specimens now and have them stored until you need them. Read more about our Vial Buy & Store and our Vial Buy Back programs.
2. Account set up (for yourself and one for your physician) before buying donor semen
For those ordering semen vials by phone for the first time, you must read the Terms of Use and sign electronically or print, complete the first, fifth, and seventh pages of this document, and return it at least one business day prior to shipment of any vials. This important document explains what to expect from our donor program and what we expect from you when purchasing and utilizing our services. Feel free to contact Client Services at 800-338-8407 for assistance if needed. If you are ordering semen vials online for the first time, the Terms of Use is available online for you to read and submit (by clicking an online button) prior to completing your purchase.
Fairfax Cryobank requires that all parties are working with a Licensed Physician/Medical Professional. Our Client Services department can verify if your physician already has established an account by calling 800-338-8407. If an account has not already been established, a physician account setup form can be faxed directly to your physician’s office by providing a fax number to one of our Client Services Specialists. If you do not already have a licensed physician, we will be able to provide you with a list of physicians in your area who specialize in reproductive medicine.
3. Place your order
Either you or your healthcare provider may place an order. Before placing an order, please check availability online or by calling Client Services. We recommend placing your first order over the phone. This allows us to work together placing the order and helps prepare you for subsequent orders. You may do so by contacting Client Services at 800-338-8407. We also provide online ordering for donor sperm and additional information through our Donor Search.
At the time of your order, you will need to have the following:
- Patient name, address, and phone number
- Medical Professional’s name and shipping address
- Donor number - Number of units and preparation type
- Date the units need to arrive at the provider’s office
Payment information:
Customer Service takes orders 7:00 AM to 8:00 PM ET Monday - Friday, and 11:30 AM to 3:30 PM ET Saturday. Please be aware that the cut-off time for same-day Fed Ex orders is 4:00 PM ET Monday-Friday, and same-day local courier cut-off time is 11:00 AM ET Monday-Friday.
Fairfax Cryobank accepts all major credit cards, money orders, and cashier checks. See our Financing Options available. Personal checks are not accepted. Fairfax Cryobank must receive any money order or cashier check before the shipping date. We do not work with or arrange payment with insurance companies, although we can provide you with copies of paid invoices to submit to insurance upon request.
Fairfax Cryobank suggests calling your healthcare provider with the delivery information once you have placed the order.