Help CenterThe following is an outline of the Fairfax Cryobank Mail-in Sperm Freezing Kit from ordering through future sample use. Specific client situations may require additional steps, but the following items will apply to all mail-in kit accounts:
- Contact our customer service team at 800-338-8407 to order a kit. Customer service will require basic client and contact information to create your account.
- The kit, materials, and shipping are $70, charged at the time of ordering.
- The processing of each mail-in kit is $460, charged one business day after the kit arrives to the lab.
- A storage option for your sample is required and storage terms range from monthly ($40) to ten years ($2700). Storage is selected on the Billing Agreement received with the kit. Terms can be extended or terminated early (fee may apply) following submission of the Billing Agreement.
- Upon receipt of the kit, refrigerate the kit until you plan on using it. When you are ready to use the kit, let it warm up to room temperature.
- The following documents must be returned with the kit:
- Off Site Specimen Collection Record
- Storage Client Information
- Client Questionnaire
- Semen Evaluation Freeze and Storage Agreement
- Billing Agreement (with a storage option selected)
- Medical and Genetic Tests for Client Depositor
- Follow the "Instructions for Collection and Overnight Return Shipment of Semen Specimens" to ensure you sample is collected and returned properly.
- The lab will process your kit and email the results to you one business day after receiving the kit.
- Bloodwork outlined on the "Medical and Genetic Tests for Client Depositor" form is required by the FDA. Failure to submit proper bloodwork can result in quarantine fees outlined on the Billing Agreement.
- Once your sample is received at the lab, it will be stored if any living cells are observed in the sample.
- In order to use your stored sample, you must contact customer service to place an order for shipment. A Use and Release form is required for shipping that outlines who will use the vials and where they will ship.
- If you have not used your sample at the end of your storage term, you may extend/renew your storage term. No samples will be destroyed by the lab unless a "Semen Specimen Destruction Authorization" has been notarized and submitted. This document is irrevocable once it has been submitted.