Help CenterFairfax Cryobank, Inc. (“Fairfax,” “we” or “us”) respects your privacy and protects it through this Privacy Policy. This Privacy Policy explains how Fairfax Cryobank collects, uses, and discloses information about you when you visit this site or make a purchase from us. If you visit this website, purchase any services or products from us, and/or choose to provide personal information to us, you accept the terms and conditions of this Privacy Policy.
INFORMATION WE COLLECT
We may collect the following categories of personal information:
A. Information you provide to us: we receive and store any information you enter on our site or give us in any other way, including name, email address, phone number, billing and shipping address, account login credentials, any other information you voluntarily provide
B. Information we collect automatically: including IP address, browser type and version, pages visited and time spent, device identifiers and usage data
C. Information from third parties: including analytics from analytics providers, information from social media platforms if you interact with us through social media, and payment processors
HOW WE USE THIS INFORMATION
Most commonly, we use your information to provide you with the information you have requested and the products and services you ordered from us. We use it to provide, operate, and maintain our website and services; process payments and transactions; manage your account; respond to your comments, questions, and requests; send information, marketing communications, and updates; analyze usage or improve our website; and comply with legal obligations.
Examples of likely uses of your personal data and the legal bases for such uses are set forth below:
| Use/Activity | Lawful Basis | Examples |
| Processing to which you have affirmatively consented | Your consent |
Notifying you that your donor is available; contacting you about your interest in becoming a donor |
|
Responding to your inquiries |
Our legitimate business interests; to enter into contracts with you |
Identifying you when you contact us; routine client services |
|
Fulfilling your orders for products and services |
To perform our contracts with you |
Verifying orders; emailing you donor information and photos; shipping orders |
|
Communicating with you about our business relationship |
To perform our contracts with you |
Notifying you about donor medical updates or the status of your storage account; updating you on the status of your donor application; confirming your identity when you request information about your own account |
|
Identifying the specific donor specimens we have distributed to you or your patient |
To comply with our legal obligations; our legitimate business interests |
Many jurisdictions require us to maintain “traceability,” meaning we can match each donor specimen with its recipient, and vice versa, in case of a recall or adverse event |
|
Maintaining the birth registry for children conceived with ID Option donor sperm |
To perform our contracts with you |
Providing accurate information to your donor-conceived child when/if they request their ID Option donor’s identity; contacting you regarding updates to your donor profile |
|
Sending you marketing materials |
Our legitimate business interests |
Promoting our business and increasing sales |
|
Compiling and analyzing statistics on how people use our Sites |
Our legitimate business interests |
Improving the content and ease-of-use of our Sites, informing our marketing strategy and growing our business |
|
Auditing and monitoring our records and systems |
Our legitimate business interests; to comply with our legal obligations |
To support our internal quality assurance program; to train our employees; to carry out our compliance program |
|
Testing, troubleshooting, maintaining and upgrading our Sites and internal IT systems |
Our legitimate business interests |
Improving our Sites and systems, ensuring data security and preventing fraud |
WHEN WE PROCESS YOUR INFORMATION
We only process personal data when we have a legal basis to do so, including when you have given your explicit consent; to perform a contract with you; to process transactions and verify payment and shipping information, to comply with legal obligations; and generally to operate our business, improve our services, and other legitimate business interests.
SHARING YOUR INFORMATION
We may share your personal data with service providers, payment processors, shipping partners, marketing platforms, technology and hosting providers, as required by legal/regulatory authorities, and in connection with business transfers. For example, we may share your information to coordinate shipment and delivery with your clinic or medical provider. We do not sell personal information, but we may share data as defined under the California Consumer Privacy Act’s broad definition, which you can opt out of by contacting us.
YOUR RIGHTS AND CHOICES
You have the right to: confirm whether we process personal information about you; access the personal information we hold about you; correct or delete your personal information; opt out of targeted advertising, profiling, and the sale/sharing of personal data; and limit the use of sensitive personal data. In some jurisdictions, when you exercise your right to access, you also have the right to receive your personal information in a portable and, to the extent technically feasible, readily usable format. To exercise your rights, email us at info@fairfaxcryobank.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information or exercise any of your other rights. This is a security measure to ensure that personal information is not disclosed to any person who does not have the right to receive it. We try to respond to all legitimate requests within thirty days. If it will take us longer than a month to respond to your request, we will notify you and keep you informed.
You have the right to not be discriminated against for exercising your rights as described in this section. We will not impose different or less favorable pricing, services or financial incentives for exercising or not exercising any of the above rights, or discriminate against you for exercising your rights.
COOKIES AND TRACKING TECHNOLOGIES
A cookie is a small file of letters and numbers that is stored on your browser or the hard drive of your computer if you agree. We use cookies and similar technologies to recognize your preferences and login status, analyze traffic and improve performance, keep items in your cart, enable you to chat with Client Services and download donor information, and deliver targeted ads. You can manage your cookie preferences through your browser settings.
DATA RETENTION
We retain your personal data only as long as we need it for legitimate business purposes and as permitted or required by applicable law. We are required by law and regulation in several different jurisdictions to maintain our records indefinitely. We can remove your information unless we must keep it to comply with applicable law; as evidence of our compliance with applicable law; if there is an outstanding issue requiring us to keep the information until the issue is resolved; or for purposes of the public interest, as it affects other persons, such as other clients or donor-conceived people.
INTERNATIONAL DATA TRANSFERS
If you are located outside the United States, your information may be transferred to and processed in the United States. We take appropriate safeguards to protect your data.
ACCOUNT ACCESS AND SECURITY
If you choose to create an online account with us, please keep in mind that your password is the key to your account. Use a strong password (for example, including unique numbers and letters and special characters). Do not share your password with others. If you share your password, you may lose control of your account and have actions taken on your behalf. If your password has been compromised, please notify us immediately and change your password.
DATA SECURITY
We use a variety of methods to protect your personal data. While we take reasonable steps, no system or server is 100% secure, and you should keep this in mind when submitting personal data about yourself on this website.
CHILDREN’S PRIVACY
Our site is not intended for children under 13 (or 16 in the European Economic Area). We do not knowingly collect personal data from children. If we become aware that a child has provided us with personal information, we will delete such information from our system. If you believe a child has submitted personal data to us, please contact us and we will remove it.
LINKS TO THIRD-PARTY SITES
Our site may contain links to websites not operated by Fairfax Cryobank. We are not responsible for the content or the privacy policies of those sites or for any consequences that may result from your interaction with those sites.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The latest version will always be available on this page. If changes are material, we will notify you via email or notice on this site and you will have a choice as to whether to continue to use this site or whether we may use your personal data in this changed manner. Your continued use of the site will be deemed as acceptance of these changes.
CONTACT US
If you have any questions about this Privacy Policy or your personal data, please contact us by email at info@fairfaxcryobank.com, by phone at 800-338-8407 or by mail at
Fairfax Cryobank
Attn: Privacy Officer
3015 Williams Drive
Fairfax, VA 22031
Effective Date: June 15, 2018
Last updated: April 16, 2025