Once you receive the email saying vials for your donor are available, you must contact Client Services to proceed with ordering.
You may contact Client Services by emailing info@fairfaxcryobank.com or calling 1-800-338-8407. Our Client Services team is available Monday &ndash; Friday 7:00 AM &ndash; 8:00 PM ET and Saturday 11:30 AM &ndash; 3:30 PM ET.
If you decide not to order the vials once you&rsquo;re notified of the availability, or vials are sold before you contact Fairfax Cryobank&rsquo;s Client Services team, you will remain on that donor availability notification list until your expiration date.
Each donor&rsquo;s vials are available first come, first serve. Availability is not guaranteed.
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Once you receive the email saying vials for your donor are available, you must contact Client Services to proceed with ordering.

You may contact Client Services by emailing info@fairfaxcryobank.com or calling 1-800-338-8407. Our Client Services team is available Monday – Friday 7:00 AM – 8:00 PM ET and Saturday 11:30 AM – 3:30 PM ET.

If you decide not to order the vials once you’re notified of the availability, or vials are sold before you contact Fairfax Cryobank’s Client Services team, you will remain on that donor availability notification list until your expiration date.

Each donor’s vials are available first come, first serve. Availability is not guaranteed.

 

What is the process of ordering once I get the donor availability notification email?

How do I know if a specific donor has vials available?

How do I sign up for donor availability notifications?

Am I guaranteed a donor's vials once I am on the their Donor Availability Notifications list?

Does it matter what number I am on the donor’s notification subscriptions?

What is a donor availability notification (DAN)?

How do I renew my donor availability notification subscriptions?

How do I view and manage my donor availability notifications?

How long will it take to get available vials once I sign up for donor availability notifications?

What are the donor availability notification limits?

If the donor availability notifications are full for the donor or vial type I select, will I be notified once I can sign up?

Will my donor always have donor availability notifications for unavailable vials?

DONOR AVAILABILITY

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